Terms of Service

Last updated: 22 August 2026

Welcome to GLOWIVA. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our website or purchasing from us.

1. Account Terms

You may browse and shop on our website without creating an account. If you choose to create an account, you are responsible for providing accurate and up-to-date information and keeping your account details secure.

You must not use another person's account without permission. You are responsible for activity carried out through your account and should notify us promptly if you believe your account has been accessed without authorisation.

We reserve the right to suspend or terminate accounts where we reasonably believe they have been used fraudulently, unlawfully, or in breach of these Terms.

2. Pricing and Payment

All prices displayed on our website are shown in British pounds (£) unless otherwise stated.

We make reasonable efforts to ensure that product prices are accurate. However, errors may occasionally occur. If we discover a pricing error after you have placed an order, we will contact you and give you the option to proceed at the correct price or cancel the order for a full refund.

Payment must be successfully received before an order is processed. We may use third-party payment providers to securely process payments.

Any applicable delivery charges, taxes, or other additional costs will be displayed during checkout where applicable.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, and other information are accurate.

However, colours and appearance may vary slightly depending on your device or screen settings. Minor variations in handmade, textured, or individually finished products may also occur.

If you receive an item that is faulty, damaged, or materially different from its description, please contact us so that we can address the issue in accordance with your statutory rights and our Returns and Refunds Policy.

4. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products. You will normally receive an order confirmation after placing your order; however, this does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order in circumstances including:

The product is unavailable.
There is an obvious pricing or product-information error.
We suspect fraudulent or unauthorised activity.
We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

5. Shipping and Delivery

We aim to dispatch orders within the timeframe stated on our website or at checkout. Estimated delivery times are provided for guidance and may vary due to circumstances outside our reasonable control.

You are responsible for providing accurate delivery information. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by you.

If your order is delayed, lost, or arrives damaged, please contact us as soon as reasonably possible so we can investigate and assist you.

For further information, please refer to our Shipping Policy.

6. Returns and Refunds

We want you to be happy with your GLOWIVA purchase. Returns and refunds are handled in accordance with applicable UK consumer law and our Returns and Refunds Policy.

Nothing in these Terms limits or removes any statutory rights you may have as a UK consumer.

If you receive a faulty, damaged, or incorrectly supplied product, please contact us promptly with your order details and, where appropriate, photographs of the issue.

7. Prohibited Uses

You must not use our website or services:

For any unlawful or fraudulent purpose.
To violate applicable laws or regulations.
To interfere with the security or operation of our website.
To attempt to gain unauthorised access to our systems or accounts.
To copy, reproduce, or exploit our website content or branding without permission.
To submit false, misleading, or fraudulent information.
To introduce viruses, malicious code, or other harmful material.
To engage in activity that could damage GLOWIVA or its customers.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.

8. Intellectual Property

All content on the GLOWIVA website, including our name, logo, photographs, graphics, text, product descriptions, and other materials, belongs to GLOWIVA or our relevant licensors unless otherwise stated.

You may not reproduce, modify, distribute, or commercially exploit our content without our prior written permission.

9. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

To the extent permitted by law, GLOWIVA will not be responsible for losses that were not reasonably foreseeable or for events outside our reasonable control.

We do not guarantee that our website will always be available, uninterrupted, or completely free from errors, although we will take reasonable steps to maintain and improve our services.

10. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government actions, internet or telecommunications failures, or other unforeseen events.

Where possible, we will inform you of significant delays and take reasonable steps to minimise their impact.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, or legal requirements. The latest version will always be published on our website with the updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, where applicable.

12. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable UK consumer protection law provides otherwise.

If you are a consumer, you will continue to benefit from any mandatory consumer protection rights available to you under the laws applicable to your circumstances.