1. What products does GLOWIVA sell?
GLOWIVA offers a curated collection of stylish and elegant jewelry and fashion accessories, designed to add a little extra glow to your everyday look.
2. Where does GLOWIVA ship?
We currently ship within the United Kingdom. International shipping is not currently available.
3. How long will my order take to arrive?
Orders are generally processed within 1–3 business days. Standard UK delivery usually takes 2–5 business days after dispatch, while express delivery may take 1–2 business days where available.
4. How much does shipping cost?
Shipping costs depend on the delivery option selected and will be displayed at checkout before you complete your purchase.
5. Will I receive tracking information?
Yes. Where a tracked delivery service is used, tracking information will be sent to you by email once your order has been dispatched.
6. Can I return my order?
Yes. Eligible change-of-mind returns can generally be requested within 14 days of receiving your order, provided the item meets our return requirements. Please see our Return and Refund Policy for full details.
7. Can I exchange an item?
Yes, exchanges may be available for eligible items, subject to availability. Contact us before returning your item so we can guide you through the process.
8. What if my order arrives damaged or I receive the wrong item?
Please contact us as soon as possible with your order number and clear photographs of the product and packaging. We’ll investigate the issue and provide an appropriate solution in accordance with your rights.
9. What payment methods do you accept?
Available payment methods will be displayed securely at checkout. Payment must be successfully completed before your order can be processed.
10. Can I cancel my order after placing it?
If you need to cancel an order, contact us as soon as possible. If the order has not yet been dispatched, we’ll do our best to accommodate your request. Your statutory cancellation rights may also apply.
11. How can I contact GLOWIVA?
You can contact our customer service team using [Your Customer Service Email]. Please include your order number when contacting us about an existing order so we can assist you quickly.
12. Is my personal information safe?
Yes. We take reasonable measures to protect your personal information and handle it in accordance with applicable UK data protection laws. For more information, please see our Privacy Policy.