Shipping Policy

Last updated: 22 August 2026

At GLOWIVA, we aim to make sure your order reaches you safely and as quickly as possible. This Shipping Policy explains our delivery methods, processing times, shipping costs, and what to do if you experience a delivery issue.

1. Shipping Methods

We currently offer delivery within the United Kingdom.

Available shipping options and their costs will be displayed at checkout based on your delivery address and order.

2. Order Processing Time

Orders are generally processed and dispatched within 1–3 business days after your order has been successfully placed.

Orders placed on weekends or UK public holidays may begin processing on the next business day.

During busy periods, promotions, or holidays, processing may take slightly longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

3. Delivery Timeframes

Once your order has been dispatched, estimated delivery times are:

Standard UK Delivery: 2–5 business days
Express Delivery: 1–2 business days, where available

Delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the courier, destination, weather, peak periods, or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

From time to time, GLOWIVA may offer promotions such as free shipping or reduced delivery charges. Any applicable promotion will be clearly stated on our website or at checkout.

5. Tracking Information

Where a tracked delivery service is used, you will receive tracking information by email once your order has been dispatched.

Please allow some time for the tracking information to become active after dispatch.

If you have not received tracking information within a reasonable period after your order has been dispatched, please contact our customer service team.

6. Delivery Issues and Delays

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the issue with the delivery provider.

If your parcel arrives damaged, please contact us as soon as reasonably possible and provide your order details and photographs of the packaging and product where appropriate.

Please make sure your delivery address is correct before completing your order. GLOWIVA cannot be responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Nothing in this policy affects your statutory rights under applicable UK consumer law.

7. Lost or Missing Parcels

If tracking shows that your parcel has been delivered but you have not received it, please first check with household members, neighbours, and any designated safe place.

If you still cannot locate the parcel, contact us and we will work with the relevant delivery provider to investigate.

8. International Shipping

International shipping is currently not available.

We currently ship only to addresses within the United Kingdom. If we introduce international shipping in the future, this policy will be updated with information regarding available destinations, delivery times, shipping charges, customs duties, and taxes.