Privacy Policy

Last updated: 22 August 2026

At GLOWIVA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

  • Your name and contact details, including email address, telephone number, and billing or delivery address.

  • Order and transaction details, including products purchased and payment information.

  • Account information if you create an account with us.

  • Information you provide when contacting our customer service team.

  • Technical information such as your IP address, browser type, device information, and website usage.

  • Information collected through cookies and similar technologies.

We do not normally have access to your full payment card details. Payments may be processed securely by third-party payment providers.

2. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders.

  • Process payments and provide order confirmations.

  • Communicate with you about your orders, account, or enquiries.

  • Provide customer support and resolve issues.

  • Improve our website, products, and shopping experience.

  • Prevent fraud, misuse, and security threats.

  • Send marketing communications where you have provided appropriate consent or where otherwise permitted by law.

  • Comply with our legal and regulatory obligations.

We only collect and use personal information where we have a lawful basis to do so, such as fulfilling a contract with you, complying with legal obligations, pursuing legitimate interests, or obtaining your consent where required.

3. Cookies

GLOWIVA uses cookies and similar technologies to make our website function properly and to improve your shopping experience.

Cookies may be used to:

  • Keep items in your shopping basket.

  • Remember your preferences.

  • Understand how visitors use our website.

  • Improve website performance and functionality.

  • Support relevant marketing and advertising activities.

Some cookies are essential for the operation of our website, while others may require your consent. You can manage or disable certain cookies through your browser settings or our cookie preferences, although disabling essential cookies may affect website functionality.

4. Third-Party Services

We may use trusted third-party service providers to help us operate our business. These may include:

  • Shopify, which provides our online store platform.

  • Payment processors that securely process transactions.

  • Delivery and fulfilment providers.

  • Email and customer-support services.

  • Analytics and advertising providers.

These third parties may process personal information on our behalf or as independent data controllers, depending on the service they provide. We expect our service providers to handle personal information responsibly and in accordance with applicable data protection requirements.

Some third-party providers may process information outside the UK. Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including where required to meet legal, accounting, or reporting obligations.

6. Your Rights

Under applicable UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information in certain circumstances.

  • Request restriction of how we process your information in certain circumstances.

  • Object to certain types of processing, including direct marketing.

  • Request your information in a portable format where applicable.

  • Withdraw consent where processing is based on your consent.

  • Make a complaint to the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.

You can exercise your rights by contacting us using the details below. We may need to verify your identity before completing certain requests.

7. Children's Privacy

Our website is not intended for children who are unable to enter into contracts under applicable law. We do not knowingly collect personal information from children for the purpose of making purchases.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements. Any updated version will be posted on this page with a revised “Last updated” date.

9. Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how we handle your information, please contact us:

Address: 62 Bursland, Letchworth Garden City, SG6 4UP, United Kingdom
 Phone: [Your Phone Number]
 Email: support.glowiva@gmail.com

We aim to respond to privacy-related requests within the timeframe required by applicable UK data protection law.